Question 1

What are the benefits of professional carpet and upholstery cleaning?

Accepted Answer

Professional carpet and upholstery cleaning offers several benefits, including
 
1. Improved air quality: Carpets and upholstery can trap dust, dirt, and other allergens, which can negatively impact indoor air quality. Professional cleaning can remove these pollutants, leading to cleaner, healthier air.

2. Extended lifespan: Regular cleaning can help extend the life of your carpets and upholstery by removing dirt and debris that can wear down fibres over time.

3. Stain removal: Professional cleaners have the tools and expertise to remove even tough stains, like red wine, pet urine, and coffee spills.

4. Improved appearance: Regular cleaning can help restore your carpets and upholstery to their original appearance, making them look and feel like new again.

5. Cost savings: By extending the lifespan of your carpets and upholstery, professional cleaning can save you money in the long run by reducing the need for replacement.

At FibreRinse, we use the latest cleaning technology and eco-friendly solutions to ensure that your carpets and upholstery are thoroughly cleaned and restored to their original beauty.

Question 2

How often should I have my carpets and upholstery professionally cleaned?

Accepted Answer

It is recommended that you have your carpets and upholstery professionally cleaned every 12 to 18 months. This will help to remove any dirt, stains, and allergens that may have accumulated over time. However, the frequency of cleaning also depends on the amount of foot traffic and usage your carpets and upholstery receive. High-traffic areas, households with pets or small children, or homes with smokers may require more frequent cleaning. At FibreRinse, we offer customized cleaning plans based on your specific needs and preferences. Contact us today to schedule a consultation.

Question 3

How long does it take for carpets and upholstery to dry after professional cleaning?

Accepted Answer

The drying time after our professional cleaning depends on several factors such as the type of carpet or upholstery, the cleaning method used, and the humidity level in the area. In general, carpets and upholstery can take anywhere from 4 to 12 hours to dry completely. However, with our advanced cleaning techniques, we use less water and more efficient drying equipment to speed up the drying process. Our team will always advise you on the estimated drying time and provide tips to help you maintain the cleanliness and freshness of your carpets and upholstery.

Question 4

How long before I can walk on the carpet after a professional clean?

Accepted Answer

With our professional cleaning service, your carpets will be ready to walk on immediately after the cleaning process is complete. We use industry-standard equipment and techniques that ensure your carpets dry quickly and efficiently, leaving them looking and feeling fresh and clean. However, we do recommend wearing clean socks or slippers for a few hours after the cleaning process to avoid any potential slips or falls on damp carpet fibres.

Question 5

What cleaning methods do you use or offer?

Accepted Answer

At Fibre Rinse, we use a variety of cleaning methods depending on the type of carpet and the level of soiling.

Our most common method is hot water extraction, also known as steam cleaning. This method is effective for removing deep-seated dirt, stains, odours and allergens.

We also offer low-moisture cleaning, which uses less water and a specialized cleaning solution to loosen and remove soiling. This method is ideal for carpets that cannot tolerate moisture or prone to shrinkage from excess moisture.

For carpets that require an even gentler approach, we offer dry cleaning with a dry cleaning compound that is brushed into the carpet and then vacuumed up, leaving the carpet clean, dry and ready for use.

No matter which method we use, we always start with a thorough inspection of the carpet and a discussion with our customers to ensure we use the method that is best suited to their specific needs.

Question 6

Do you use safe products or techniques for your cleaning services?

Accepted Answer

Yes, at Fibre Rinse, we use only non-toxic products for all our cleaning services. Our cleaning solutions are eco-friendly, detergent-free, safe for pets and children, and do not leave any harmful residues behind. We believe in providing our clients with the best quality of service while also ensuring their safety and well-being. We understand that many people are concerned about the chemicals used in cleaning products, which is why we have made it our priority to use only non-toxic  products. You can trust us to provide you with a clean home or office without compromising your health or the environment.

Question 7

Can you remove all stains from both carpets and upholstery?

Accepted Answer

At Fibre Rinse, we strive to provide the best possible cleaning services for all types of carpets and upholstery. While we have a high success rate in removing stains, unfortunately, we cannot guarantee that we can remove all stains. Our team of experienced professionals uses industry-leading cleaning techniques and equipment to remove even the toughest of stains. However, some factors such as the type of stain, age of the stain, and fabric type can sometime make it difficult to completely remove such stains. We will always do our best to remove any stains and achieve the best results possible.

Question 8

Can you help with allergen removal?

Accepted Answer

Yes, our cleaning can effectively remove allergens from your home or office. Dust mites, pet dander, pollen, and other allergy triggers can accumulate in carpets and upholstery, causing respiratory problems, skin irritation, and other allergic reactions.
FibreRinse uses state-of-the-art equipment and eco-friendly cleaning solutions to deep clean carpets and upholstery, removing dirt, dust, and allergens.

Question 9

Can you remove pet stains and odours?

Accepted Answer

Yes, Fibre Rinse offers specialized pet stain and odour removal services. We use specialized cleaning solutions and equipment to effectively remove pet stains and eliminate odours from your carpets and upholstery. We understand that pet stains and odours can be stubborn and difficult to remove, but we have the expertise and experience to ensure that your carpets and upholstery are thoroughly cleaned and refreshed.

Question 10

Is it safe to have my delicate upholstery professionally cleaned?

Accepted Answer

Absolutely! We are trained to handle all types of fabrics and upholstery, including delicate ones. We use safe and non-toxic cleaning solutions that are gentle on your upholstery while effectively removing dirt, stains, and odors. Additionally, we use specialized equipment and techniques to ensure that your upholstery is cleaned thoroughly without causing any damage or discoloration. So, whether you have silk, linen, velvet, or any other delicate fabric, you can trust FibreRinse to provide you with a safe and effective cleaning solution.

Question 11

Are there any specific care instructions after carpet and upholstery cleaning?

Accepted Answer

Yes, there are a few things you should keep in mind to help aid the drying process and maintain the cleanliness and longevity of your carpets and upholstery after our professional cleaning.

Short-term care right after the cleaning:

1. Leave as many windows open as possible: Ventilating your home or office is essential and will greatly reduce the drying time.
2. Allow ample drying time: It is important to let your carpets and upholstery dry as much as possible before using them again. 
3. Wait at least 24 hours before placing any stained wood or furniture with metal legs back on the carpets.

Long-term care:

1. Vacuum regularly: Regular vacuuming helps to remove surface dirt and debris that can accumulate on carpets and upholstery and cause damage to the carpet fibres and upholstery fabrics. This can also help to prevent the need for deep cleaning too frequently.

2. Steer clear of off-the-shelf carpet and upholstery cleaning products, as they have the potential to set stains permanently and, in certain instances, may lead to irreversible damage.

3. Address any spills or stains immediately: Accidents happen, and spills and stains are inevitable. However, it is important to address them as soon as possible to prevent them from setting in and becoming more difficult or impossible to remove. BLOT! (DO NOT RUB!) the affected area with a clean cloth or paper towel to absorb as much moisture as possible.  If you are ever unsure what to do next, feel free to get in touch for professional advice.

By following these simple care instructions, you can help maintain the cleanliness and appearance of your carpets and upholstery for longer.

Question 12

Do you offer guarantee?

Accepted Answer

We are committed to providing the highest quality of service and guarantee that our customers will be completely satisfied with the results. We provide a 100% satisfaction guarantee for all of our services, so if you are not completely happy with the results of your FibreRinse Clean, we will work with you to make it right. Simply give us a call within 48 hours if you are not happy with the results and we will clean it again for you FREE of charge.

Question 13

Are you qualified and trained?

Accepted Answer

Yes, we are fully qualified, trained and experienced  professionals. We carry out all our cleaning services to the British Standards Institute's PAS86 Standards.

Question 14

Do you have insurance?

Accepted Answer

We strive to provide the best possible services to our customers. To ensure that we do this in the safest and most secure way possible, we have taken out public liability and treatment risk insurance covering up to £1,000,000. This means that our customers can rest assured knowing that they are always protected and secure while using our services.

Frequently asked questions